Do it The Kendo Way
Provides regular, objective reviews of progress towards agreed deliverables, personal growth, contribution to teams and management ability
Uses organisational psychology to determine capabilities in relation to the individual’s role and role level and creates grow goals which get reviewed
What employees really feel about where they work and how to develop an EX strategy (just like you would a CX strategy)
Teams are where the big objectives get broken down into detail and executed by individuals, and where learning and employee experience really happens
Uses the abundance of data from performance, capabilities and employee experience to make insightful decisions
Inspired performance is dependent on exceptional employee experience
Performance management is a coordinated and holistic approach to improving the performance of individuals, teams and the organisation. Kendo recognises the strong interdependence between individual performance and organisational success.
The key elements of performance management are:
- Ensuring there is strategic clarity
- Setting objectives and breaking these into bite size pieces of work
- Defining what success looks like for each individual through their objectives and role responsibilities
- Measuring objectives regularly
- Providing regular feedback and guidance
- Ensuring individuals have growth goals that address the capabilities needed to complete their role in the organisation.
Employee experience is the mental and emotional bond an individual has with their organisation. It is deeply personal and dependent on that individual’s circumstances and capabilities.
Whilst trust, opportunity, autonomy, belonging and authenticity are accepted as keys to EX, how this is achieved will vary from person to person.
Kendo allows the personalisation of the employee journey giving a much higher level of experience to each individual employee.
Even the best plans will not deliver outcomes without good execution
“Objectives need to be robust for successful execution. An objective is a problem that the organisation, a team or an individual that needs a solution. Responsibility is given to an individual who may undertake execution themselves or call on others to contribute to the solution. The execution of the objective delivers the solution and like they say, “if it’s not measured it doesn’t matter”. Milestones need to be developed for each objective and progress towards these pulse checked regularly.”
The Kendo Way
Kendo uses a refined approach to SMART objective setting. This provides a definition of success for all individuals throughout the organisation and links objectives ensuring strategic alignment and accountability. Our approach ensures agility and a culture of accountability. Kendo is focused on outcomes and not inputs.
Personalising Employee Experience is critical to motivating people.
“Intrinsic motivation, coming from somewhere deep inside, has a greater impact on performance and commitment than monetary rewards and benefits. People are different and have different needs and drivers. Allowing individuals to self-manage their work and growth around their specific capabilities and needs provides autonomy and greater ownership.”
The Kendo Way
Kendo empowers individuals to define their role and responsibilities, what their objectives will be, and based on their talent profile, their growth goals. While all this is agreed to be their manager, the individual can plan their career and individual development and measure this regularly with pulse checks.